Friday, June 1, 2012

Favorite Things Friday - Excellent Customer Service.....

My very favorite thing in the world (at least as of the moment of this writing) is excellent customer service. When a salesperson goes out of her way to make me happy, I am likely a customer for life.

I have discovered that finding an acceptable dog groomer is much harder than finding an acceptable hairdresser. I had a wonderful groomer who worked out of her home, took appointments in two-hour intervals, and was very reasonable as far as price.

Then she got married and moved to Texas. Butthead.

I tried a couple of other places, but they proved to be unsatisfactory. One told me I could drop Gus off at 7:30, but drop him off is what I would have had to do. There was no one there until well after 8:00, and I was late to school. Another wouldn't take appointments and was only open sporadically. Sort of like a business in a Mexican resort town. Imagine Gus's disappointment when I told him we were going to the beauty shop and he didn't get to get a haircut.

I finally broke down and took him to the chain pet store that starts with the word Pet and ends with Smart. (Or, as Larry the Cable Guy has wondered, does it start with Pets and end with Mart? I don't have a logo handy to check it out.)

I didn't really want to go that route. I was afraid it would be considerably more expensive (correct) and that Gus would receive less than personal attention (woefully incorrect).

I won't go into the details of each and every one of his appointments. He's already changed groomers even there, but at least the location has stayed the same.

I knew his "regular" groomer was going to be out of town at the end of May, when it was time for his next appointment, so I didn't make an appointment ahead of time. Things got crazy with bicycle rides every weekend and getting ready for BRAG, so I didn't get around to making his appointment when the end of May rolled around. (Heck, I haven't even made MY doctor's appointments.)

Last weekend, though, the folks from the pet store called ME and asked if I would like to make an appointment. I was astounded enough to text Hubby, "Times must be hard." The girl said Gus's regular groomer, Alyssa, wouldn't be in until Friday, and I said I needed it done before then, so I would just schedule with whoever was available.

Imagine my surprise when I went to pick Gus up, and not only was he beautifully groomed, but the girl who had groomed him was Alyssa. She said she was supposed to be off that day, but when she saw Gus on the schedule, she came in so she could be the one who groomed him.

It may be a load of malarkey, but it was a nice thing to say even if it was a lie.

Service like that is worth a little bit more money. Besides, they are open early and are only two miles from our house.

Because I'm in such a good mood and am excited about leaving tomorrow morning for BRAG, I'll share with you a bonus photo from my travels (and travels and travels - story later) with Roz this afternoon.

It may appear this dude was sitting in a parking lot, but I assure you he was driving - DRIVING!!!! - in the lane right next to me. Sure, traffic was slow, but he was still in a MOVING VEHICLE! (The newspaper is either in Japanese or Chinese. I realize that has nothing to do with this story.)

1 comment:

DJan said...

Yikes! He was DRIVING? But it's a wonderful thing that Gus was nicely groomed... yayy! :-)