Thursday, March 19, 2009

More Customer Not-Service......

I took my SUV in to have the oil changed today, mainly because it was time for it, and partly in preparation for my road trip to Nashville this weekend with my two sisters. I won't tell you the purpose of our trip, because it might be all I can think of to blog about tomorrow night. Or Saturday night, when I hope to have wonderful news to post. Not that many of you will care.

But I digress.

I mentioned on Sunday that I had a technological close call with the code for the keypad on my SUV. I like to leave the keys in the car, and it's an aggravation -- okay, so a minor one -- that I can't do that now because the keypad won't work.

So when I went to get the oil changed today, I asked the technician to check the keypad. He said it would cost $50 to find out what was wrong with it and looked at me as if to ask if that were okay. "It doesn't work," I said. Implying that I'm curious enough to spend $50 to find out what the hell is wrong with it.

I waited in the customer lounge and played numerous games of BrickBreaker on my Blackberry, because I cannot seem to achieve the same level of mastery as my friend Wanda the Warrior Princess. Henceforward known simply as WWP. When they called my name to say my vehicle was ready and that the oil change I had a coupon for would only cost me $91, I asked about the keypad problem.

"Oh yes," the cashier replied, "he pulled your code for you. It's written right here."

"I know the code," I said, trying to smile and NOT to talk through my teeth. "It just doesn't work."

"Oh. Let me check on that."

Apparently the words "Keypad inop" written on the work order indicated to the service technician that I was too stupid to know my own code that I've been using for 4 years. So he "pulled" it for me. For which they charge $40.

Back to the customer lounge and more BrickBreaker. And college basketball, for which I have zero interest. Possibly even negative interest.

After finally going in search of the right PROBLEM, the technician came and told me that a wire is broken down in the door panel, and it will cost approximately $300 to get it fixed.

For $300 I can buy some pants with pockets to carry a key in.


KatyDid53 said...


Lilith said...

How can it be a wire in the door panel when you said the other keypad unlocked the door just fine? I would think if the wire was broke that neither keypad would work.